My Refuge House Privacy Policy

Thank you for interacting with My Refuge House online. My Refuge House operates the websites,,, and

This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from these websites and through our email and donor communications that can personally identify you and/or your organization, and it clarifies the choices you can make about the way your information is collected and used.

Personally identifiable information (PII) includes information that is personal in nature and which may be used to identify you. As a general rule, My Refuge House does not collect PII about you when you visit our websites, unless you choose to provide such information to us. Submitting PII through our website is voluntary. Through our stakeholder database, we collect and store contact information from individuals as it is knowingly provided to us, including email and mailing addresses. You may provide PII to us when you send us an e-mail message or a request for information, when you fill out a questionnaire or survey, when you register for an event or make a donation, etc.

We use your PII to help us communicate more effectively. The PII you provide on our websites will be used only for the purpose for which you provided it. My Refuge House does not distribute PII or email addresses to third parties except where permission is explicitly provided or where it is required by law.

We do not require you to register or provide PII to visit our websites. You may choose at any time not to provide PII, although this may restrict our ability to provide requested services or information. We do collect some technical information that does not include PII when you visit to make your visit seamless. There is more explanation below about how we handle and collect information when you visit our websites.

Privacy Policy Contact Information
We welcome feedback if you have any questions regarding our privacy policy or the use of your information. For additional information about our Privacy Policy, or for general privacy inquiries, please contact us at, 626-788-1674, or mail us at:

My Refuge House
Re: Privacy
2275 Huntington Drive, #578
San Marino, CA 91108

Personally Identifiable Information (PII)
My Refuge House values the privacy of our stakeholders (e.g. volunteers, participants, visitors, donors, etc.). My Refuge House collects information to only help better connect with, engage, and serve our stakeholders. It is our policy to collect and store only PII that is knowingly provided to us.

If you choose to provide us with PII on a My Refuge House website, through such methods as completing a web form, we will use that information to help us collect a donation or provide you the information or service you have requested. We may use this to inform our strategies. The information we may receive from you varies based on what you do when visiting our site. We may enter your information into one of our databases so we can contact you to obtain your input, provide information about our programs and events, request donations, or provide a more personalized online experience.

The following are examples of personally identifiable information that you may volunteer to provide and examples of how we use such information.
+ Email Addresses - My Refuge House collects email addresses from those who make donations, create online user accounts, subscribe to emails, or register for events. My Refuge House may use your email address to send you emails from My Refuge House, including event information from My Refuge House, stakeholder and program updates, or email newsletters.
+ Mailing Addresses – My Refuge House may collect mailing addresses of those who request mailings, make donations, or register for events. My Refuge House may send via mail stakeholder newsletters, brochures or other informational or invitational items.
+ Cookies - Many websites use cookies, pieces of numeric data stored on your computer so that we can identify when you return to our website. My Refuge House can only "read" cookies that are placed on your computer from our own website. Usage of cookies is not linked to any personally identifiable information. You can select to disable cookies by changing your browser settings. If you choose to disable cookies in your browser, you may be unable to access portions of our website content.

To opt out of mailings or to unsubscribe from any or all of My Refuge House emails, you may unsubscribe through the link in an email you have received or contact us through the Privacy Policy contact information.

Other than to our employees, contractors and affiliated organizations, as described, My Refuge House does not share or distribute collected PII except where permission is explicitly given or it is required by law, such as a subpoena, court order, or other governmental request, when My Refuge House is required in good faith that disclosure is reasonably necessary to protect the property or rights of My Refuge House, third parties, or the public at large, to prevent or investigate possible wrongdoing in connection with our website, to protect the personal safety of users of our website, and/or to protect against legal liability.

Email Communications
Many of our websites and email communications allow you to send us email messages. We will use the information you provide to respond to your inquiry. You should be reminded that email may not necessarily be secure against interception. Therefore, we suggest that you do not send sensitive PII (such as your bank account and Social Security numbers) to us via email. If your intended email communication is sensitive, e.g., it includes information such as your bank account, charge card, or Social Security number, you should instead send it by U.S. mail. Another alternative may be submission of data through a secure program website, like our online donation platform.

Information Collected and Stored Automatically
When browsing through any website, certain information can be collected. My Refuge House websites may collect the following types of information during visits:
+ domain from which you access the Internet;
+ IP address (an IP address is a number that is automatically assigned to a computer when surfing the Internet);
+ operating system and information about the device or browser used when visiting the site;
date and time of your visit;
+ content you visited or downloaded and
+ website (such as or or referral source (email notice or social media site) that connected you to the website.

My Refuge House may use Google Analytics measurement software to collect the information listed above. The data is automatically sent to Google’s system and the system immediately aggregates the data. Neither My Refuge House nor Google ever have access to the specifics of your particular site visits. You can opt-out of having your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on, available at The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

For additional information about the My Refuge House’s use of Google Analytics, contact us through the above Privacy Policy contact information.

Cookies and Other Tracking Technologies
When you visit any website, its server may generate a piece of text known as a "cookie" to place on your computer. Placing cookie text allows websites to “remember” visitors’ preferences, surfing patterns, and behavior while they are connected.

The cookie makes it easier for you to use the dynamic features of webpages. When active, cookies from My Refuge House webpages only collect information about your browser’s visit to the site; they do not collect any PII about you.

If you do not wish to have cookies stored on your machine, you can opt out or disable cookies in your browser. You will still have access to all information and resources through My Refuge House websites. However, turning off cookies may affect the functioning of some aspects of our websites. Be aware that disabling cookies in your browser will affect cookie usage at all other websites you visit as well.

In addition to cookies, other tracking technologies may also be used, such as beacons, tags and scripts to collect and track information and to improve and analyze our website.

Donors, Social Media, and Third Party Sites
My Refuge House websites may contain links to social media platforms, international agencies, private organizations, outside events and calls to action, and some commercial entities.

My Refuge House uses social media websites to engage in dialogue, share information and media, and collaborate with the public. My Refuge House may also use these websites to make information and services widely available, while promoting transparency and accountability, as a service for those seeking information about or services from My Refuge House.

My Refuge House uses other third party sites to handle donations, event registration, mass email communication, and other information collection (included but not limited to Kindful, Mailchimp, TicketSpice). Those companies use a number of measures such as encryption, access controls, firewall networks, and physical security to protect this information. We encourage you to review the privacy policies of these vendors as each has its own unique privacy policy, separate and distinct from ours.

This section of our Privacy Policy also relates specifically to both online and offline donors. My Refuge House is committed to respecting the privacy of all our donors. This applies to the collection of donor information, including information collected on our websites. By submitting your information to us or any of our staff, you consent to the terms and conditions of the policy and to our processing PII for the purposes stated. We do not disclose any personal information about our donors, or former donors, to anyone except as permitted or required by law.

My Refuge House is committed to protecting the security of your personal information transmitted to and from our websites and will take reasonable security precautions to help protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet. With respect to financial information that you transmit via any of our third party links, please review their privacy and data security policies.

Your use of these “third party sites” (e.g., social media, donation processors, trafficking resources, etc.) are at your own risk and it is your sole responsibility to evaluate the content and usefulness of the information obtained from third party sites. My Refuge House is not responsible for the privacy practices or the content of such websites. Once you link to another site, you are subject to the policies of that site. If you are concerned about the privacy policy of a certain third party, you may contact them directly or visit their individual website to learn more about their individual privacy policies.
Site Security
No website or electronic data can ever be completely secure, but we strive to maintain up-to-date and appropriate security mechanisms.

My Refuge House respects and values the trust you place in us when you give us your PII. We are committed to maintaining the confidentiality of your PII. We will not trade, share, or sell potentially PII or PII, collected on the website or through any business activities, to anyone else. We use a variety of security measures to protect your data. We maintain physical, electronic and procedural safeguards to help prevent unauthorized access to and improper use of PII.

Donors may opt in to share testimonials with My Refuge House, which may be featured on marketing collateral, crowdfunding pages, and/or on the websites.

We will collect payment information, billing address, and other information necessary to process a donation or event registration.

We will use your information to comply with the law or in the good faith belief that such action is necessary to conform to the requirements of the law or comply with legal process served on us, protect and defend our rights, or act in urgent circumstances to protect the personal safety of others.

We will use your PII to protect against potential fraud. We may verify with third parties the information collected in the course of processing a gift, event registration or other donation. If you use a credit card, we may use card authorization and fraud screening services to verify that your card information and address match the information that you supplied to us, and that the card being used has not been reported lost or stolen.

How long do we hold on to your data?
We will retain your PII only for as long as reasonably necessary to carry out the purposes for which it was collected, unless we have legal obligations to keep it longer or to delete it sooner.

What happens to your PII if something happens to My Refuge House?
If My Refuge House or substantially all of its assets were acquired, or merged with another organization, or in the unlikely event that My Refuge House shuts down or enters bankruptcy, user information would be one of the assets that could be transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of My Refuge House may continue to use your PII as set forth in this policy. We will provide notice before your PII is transferred and becomes subject to a different Privacy Policy.

Cross-border Transfers
Your information, including PII, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including PII, to the United States and process it there.

My Refuge House will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your PII will take place to an organization or a country unless there are adequate controls in place including the security of your data and other PII.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Are you in Europe?
Even if you’re not European, Europe’s General Data Protection Regulation (GDPR) means all our users have certain data protection rights. My Refuge House will take reasonable steps to allow you to correct, amend, delete or limit the use of your PII. If you wish to be informed about what PII we hold about you and if you want it to be removed from our systems, please contact us as indicated. In certain circumstances, you may have the following data protection rights:
+ The right to access, update, or delete the information we have on you.
+ The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
+ The right to object. You have the right to object to our processing of your PII.
+ The right of restriction. You have the right to request that we restrict the processing of your PII.
+ The right to data portability. You have the right to be provided with a copy of the information we have about you in a structured, machine-readable, and commonly used format.
+ The right to withdraw consent. You also have the right to withdraw your consent at any time where My Refuge House relied on your consent to process your PII.
+ These rights are not absolute and are subject to exceptions within the GDPR or member state law; and some expressly require a balancing of interests.

Please note that we will make reasonable efforts to verify your identity before responding to such requests. If you are in Europe, you have the right to complain to a Data Protection Authority about our collection and use of your PII. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Interaction with Children Online
My Refuge House is committed to the protection of children’s online privacy. The Children’s Online Privacy Protection Act (COPPA) governs information gathered online from or about children under the age of 13. Verifiable consent from a child’s parent or guardian is required before collecting, using, or disclosing PII from a child under age 13. If a My Refuge House website intends to collect information from children under 13 years old, COPPA-required information and instructions will be provided by the specific webpage that collects information about the child. The webpage will specify exactly what the information will be used for, who will see it, and how long it will be kept.

All content is copyright (c) 2008-2022, My Refuge House (My Refuge House).

In no event shall My Refuge House, its stakeholders, or any third parties mentioned at this website, be liable for any damages whatsoever (including, without limitation, incidental and consequential damages, lost profits, or damages resulting from lost data or business interruption) resulting from the use or inability to use the website and the material, whether based on warranty, contract, tort, or any other legal theory, and whether or not My Refuge House is advised of the possibility of such damages.

Permission to Reprint
You are authorized by My Refuge House to view and download material on this website solely for use in your own organization or company.

Contents of this website, such as text, graphics, images and other material are protected by copyright under both United States and foreign laws. Unauthorized use of the material may violate copyright, trademark, and other laws. You must retain all copyright and other proprietary notices contained in the original material on any copy you make of the material. You may not sell or modify the material or reproduce, display, publicly perform, distribute or otherwise use the material in any way for any commercial purposes.

Permission to Link
My Refuge House does not control or guarantee the accuracy and maintenance of the information contained in other websites. My Refuge House tries to provide links that are relevant, but we do not control their content. Links are provided but are not intended to reflect the importance of the other websites or to endorse any of the views expressed in, or products or services offered by, the other websites.

My Refuge House is not responsible for the content of linked third-party sites and does not make any representations regarding the content or accuracy of materials on such third-party websites. You access linked third-party websites at your own risk.

Report Technical Issues
Please let us know about any issues or concerns about this website by emailing or by calling 626-788-1674.

Thank You and Credits
Thanks to California Association for Nonprofits, Love146, and the Department of Homeland Security for some parts of the language used in this policy:


This Privacy Policy (this “Privacy Policy”) describes Trail Software’s (d/b/a Kindful) (“Trail Software”, “Kindful,” “we,” “us,” or” “our”) collection, use, and disclosure of “personal information” that may be collected by Kindful anytime you (“you” or “user”) visit our website, [] (this “Site”). “Personal information” means information about an identifiable individual who can be directly or indirectly identified, which does not include information of an aggregate or anonymous nature where a specific individual or individuals cannot be identified.


This Privacy Policy is applicable only to this Site and does not apply to any third party websites or to other companies or persons. This Site may contain links to, and media and other content from, other sites. Because of the dynamic media capabilities of this Site, it may not be clear to you which links are embedded in this Site and which are embedded in third-party media or content. Kindful cannot and does not guarantee the privacy policies and practices of any third party. Kindful does not control, operate, or endorse any information, products, or services of any third-party websites that may be reached through links from this Site. The use of any personal information provided by you to such third party will be governed by that party’s privacy policy. If you are unsure whether a website is controlled, affiliated, or managed by Kindful, you should review the privacy policy at each linked website to determine how that site treats your personal information.

TRAIL SOFTWARE MAY CHANGE THIS PRIVACY POLICY FROM TIME TO TIME. THE REVISED POLICY WILL BE POSTED ON THIS SITE. Your continued use of this Site after Kindful posts a revised Privacy Policy signifies your acceptance of the revised Privacy Policy and your consent to Kindful’s collection, use, and disclosure of your personal information according to the terms of the updated Privacy Policy. It is therefore important that you review this Privacy Policy regularly to ensure you are updated as to any changes. This Privacy Policy was last revised on July 1, 2019.

Information we collect and how we may use it

If you are a customer of Kindful, we collect certain information about you in order to provide you with our donor management system and/or online payment service (the “Service”). When you register for the Service we will request some personal information such as your name and email address, and information about your organization such as the name of your organization, Tax ID, mailing address, and tax designation. Furthermore, if you are opening a merchant account, Kindful may also obtain information about you from third party sources, including, without limitation, consumer reporting agencies. This information is used to contact you about the services on our Site for which you have expressed an interest. As part of the Service, we may also collect donor information on behalf of your organization. Except as may be expressly set forth herein, we will not use any donor information collected on your behalf for any purpose other than to provide the Service. Any tax or financial information we collect is used only to bill you for the Service. If you purchase the Service by credit card, this information will be transmitted to our credit card merchant account provider, and may be forwarded to your credit card provider. We do not store credit card information.

If you are a donor for a Kindful customer, we collect certain information from you in order to process your donation (“Donor Information”). Kindful will use Donor Information during the course of providing the Service to such Kindful customer. Kindful may also use Donor Information at an aggregate level for internal business analyses and fraud prevention. During the course of providing the Service to Kindful customers, Kindful may disclose Donor Information to banks, processors, card associations, and other financial institutions that are involved in the course of processing or screening the transaction applicable to the Donor Information.

We may use personal information for internal purposes to provide you with other products and services, or to contact you regarding administrative notices or communications relevant to you on this Site. In addition, we may use personal information to provide or improve products or services that you have requested.

Please note that personal information does not include “aggregate” information, which is data we collect about a group or category of users, from which individual identities or other personal information has been removed. This Privacy Policy in no way restricts or limits our collection, use, or our ability to sell such aggregate information.

Additional Limits on Use of Google User Data: Notwithstanding anything else in this Privacy Policy, the following types of your Google data will be subject to these additional restrictions:

  • We will only use access to read Gmail message bodies (including attachments), metadata, headers, and settings to display emails to authorized users of Kindful and will not transfer this Gmail data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.

  • We will not use this Gmail data for serving advertisements.

  • We will not allow humans to read this data unless we have your affirmative agreement for specific messages, doing so is necessary for security purposes such as investigating abuse, to comply with applicable law, or for our internal operations and even then only when the data have been aggregated and anonymized.

When we disclose your information

Kindful takes your privacy very seriously. The information we collect is used to provide the Service, and, in general, is not shared with or sold to other organizations for commercial purposes. However, there are times when it may be advantageous for Kindful to make certain personal information about you available to companies that Kindful has a strategic relationship with or that perform work for Kindful to provide products and services to you on our behalf. These companies may help us process information, deliver products or services to you, provide customer service, manage and enhance user data, assess your interest in our products and services, or conduct user research or satisfaction surveys. We may also disclose your personal information, if you have authorized us to act on your behalf to initiate the creation of a merchant account for the purpose of accepting donations by credit card.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

In addition, Kindful may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred.

How we protect your personal information

Kindful takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are perfect or impenetrable and no method of data transmission that can be guaranteed against any interception or other type of misuse.

You can help us by also taking precautions to protect your personal data when you are on the internet. Do not share your registration information with anyone, and make sure you use a secure web browser.

Accessing your information

This Site may contain web pages through which you can correct or update some of the personal information you have provided to us. Kindful will make a good faith effort to make requested changes and correct your data if it is inaccurate or delete the data if we are not required to retain it by law or for legitimate purposes.

Cookies and other technologies

To make this Site more useful to you, we automatically gather general statistical information about this Site and its visitors, such as IP addresses (and information tied to IP addresses, such as screen size, color depth, language, java enabling, flash version, page title, host name, referring source, and page path), browsers, pages viewed, number of visitors, services purchased, etc. In doing so, we do not reference you by name, email, mailing address, or any similar personal information. We use this data in the aggregate to learn about our visitors and to improve our ability to cater to their needs. We may use third party vendors to gather general statistical information about this Site and its visitors as well as to perform certain services on behalf of this Site, such as hosting this Site, designing or operating this Site’s features, or performing other administrative services. We may provide these companies with access to your personal information to carry out the services they are performing for you or for Kindful.

As part of our service, we also use cookies to store and sometimes track information about you. A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to remind us who you are, to give you easier access to repeatedly used account information, to gather statistical information about usage, to research visiting patterns, and to help target advertisements based on user interests. In some instances, our partners and advertisers appearing at this Site may use their own cookies. Your web browser settings, which you may change at any time, determine if and how a cookie will be accepted. By changing those settings, you can accept all cookies, be notified when a cookie is set, or simply reject all cookies. If you decide to reject all cookies, please be aware that you may be required to re-enter your information more often and certain features of this Site may be unavailable to you.

Your California Privacy Rights

Residents of the State of California, under a provision of the California Civil Code, have the right to request from companies conducting business in California a list of all third parties to which the company has disclosed personal information during the preceding year for direct marketing purposes. Alternatively, the law provides that if the company has a privacy policy that gives either an Opt-out or Opt-in choice for use of your personal information by third parties (such as advertisers) for marketing purposes, the company may instead provide you with information on how to exercise your disclosure choice options.

Kindful qualifies for the alternative option; it has a comprehensive privacy policy and provides you with details on how you may either Opt-out or Opt-in to the use of your personal information by third parties for direct marketing purposes. Therefore, we are not required to maintain or disclose a list of the third parties that received your personal information for marketing purposes during the preceding year.

If you are a California resident and request information about how to exercise your third party disclosure choices you must send a request to